Items which are incorrect or defected must be returned within 5 working days upon receiving purchase. Items must be returned in their original condition (tags attached, item unwashed and unworn). For hygienic reasons, we do not accept the return or exchange of bodysuits, or accessories. All marked down sale items are final sale. For further enquiries, you can contact us [email protected] for assistance.
|Do you accept refunds?|
We DO NOT accept return and refunds as soon as you make your purchase online with us.
|Do you accept returns & exchanges?|
Summerveil provides returns and exchange only for the following reasons:
1. Defective item
2. Incorrect item
3. Exchange of sizes
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore. Exchange of sizes is only allowed if there is availability and backorder is open for the following items. If the item is sold out, you will NOT be entitled for exchanges. Free size / one size items are not exchangeable as well.
|How do I return the items for incorrect/damaged goods? |
For exchanges via delivery:
- Email to [email protected] / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
Unit No : B-1-22A
Jalan PJU 1A/20A,
Dataran Ara Damansara
Do only arrange for delivery once you received an approval from our team. For delivery, do make sure to insert your order number and reason for exchange together with the items when you return your items.
- Once we have checked and confirm the goods/products, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
*All items must be shipped back within 5 working days ( MALAYSIA ) from date of receive only with the approval of our customer service team.
For exchange at our office:
- Do liaise with our team via direct message on Instagram if you'd like to exchange your items upfront at our office.
- Once we have agreed on the exchange, you may liaise with your team through Instagram to arrange for an exchange schedule. Do only come when you've an agreed upon date and time and do not show up unannounced, as our schedule may differ from time to time.
|Who will bare the shipping costs for incorrect or defected items? |
Shipping fee will be borne by Summerveil for items that are incorrect or defected. Do update our customer service team with the tracking number & courier used along with the official receipt, so that our team can reimburse the shipping fee to you. For convenience, you may use Pgeon or J&T via easyparcel.com for returns or any dispatch courier which is convenient for you. For those who uses Grab Express for returns, charges will be on your own expense. We will not bare any cost for Grab Express if you need to return the items urgently.
|Who will bare the shipping costs if I want to exchange size?|
For size exchanges, shipping fee will be borne by customers for both sides, for returns and redelivery.You may use any preferred courier service for the return and do make sure to update our customer service team with the tracking number as soon as it's being dispatched via Instagram direct message or email.
We regret to inform you that we will not be able to accept the items that do not meet the above-mentioned criteria. This is to safeguard the items we sell online to ensure we receive the pieces back in the best condition.