|Do you accept returns & exchange?|
Summerveil provides returns and exchange only for the following reasons:
1. Defective item
2. Incorrect item
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.
|How do I return the items? |
- Email to firstname.lastname@example.org / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
57, Jalan USJ 11/4D, Subang Jaya
Selangor, 47620, Selangor, Malaysia
- Once we have checked and confirm the goods/products, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
*All items must be shipped back within 5 working days ( MALAYSIA )
|Who will bare the shipping costs?|
Shipping fee will be borne by Summerveil.
We regret to inform you that we will not be able to accept items that do not meet the above-mentioned criteria.