Items which are incorrect or defected must be returned within 5 working days upon receiving purchase. Items must be returned in their original condition (tags attached, item unwashed and unworn). For hygienic reasons, we do not accept the return or exchange of bodysuits, or accessories. All marked down sale items are final sale. Any return processed for a refund to payment will include a RM10 processing fee. For further enquiries, you can contact us [email protected] for assistance.
|Do you accept refunds & exchanges?|
Summerveil provides returns and exchange only for the following reasons:
1. Defective item
2. Incorrect item
3. Exchange of sizes
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.
|How do I return the items? |
- Email to [email protected] / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
57, Jalan USJ 11/4D, Subang Jaya
Selangor, 47620, Selangor, Malaysia
- Once we have checked and confirm the goods/products, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
*All items must be shipped back within 5 working days ( MALAYSIA )
|Who will bare the shipping costs?|
Shipping fee will be borne by Summerveil for items that are incorrect and has defects. As for any size exchanges, shipping fee will be borne by customers for both sides.
We regret to inform you that we will not be able to accept items that do not meet the above-mentioned criteria.