|Do you accept returns & exchange?|
Summerveil provides returns and exchange only for the following reasons:
1. Defective item
2. Incorrect item
Please note that we do not accept returns if the size doesn't fit you as measurements are clearly stated on the webstore.
|How do I return the items? |
- Email to email@example.com / send us a Direct Message on Instagram with the following details:
Email subject: RETURN
Product(s) Name :
Reason for return: (Items with defects; attach photo(s) if possible / Incorrect item received )
- Return address as stated below:
57, Jalan USJ 11/4D, Subang Jaya
Selangor, 47620, Selangor, Malaysia
- Once we have checked and confirm the goods/products, customer will receive their refund within 3 days after the confirmation and will be notified respectively.
*All items must be shipped back within 5 working days ( MALAYSIA )
|Who will bare the shipping costs?|
Shipping fee will be borne by Summerveil for items that are incorrect and has defects. As for size exchanges, shipping fee will be borne by customers for both sides.
We regret to inform you that we will not be able to accept items that do not meet the above-mentioned criteria.